Cancellation and Changes by Etna Freedom
a) Occasionally it may be deemed necessary to make changes to your booking and Etna Freedom reserves the right to do so at any time, and you will be notified of any changes at the earliest possible opportunity. If a major change to your tour is necessary, providing it does not arise from circumstances beyond Etna Freedom’s control, you may choose (i) to accept the change of arrangements (ii) to transfer to another experience or (iii) to cancel your tour. Compensation may be payable in cases of major change as detailed below.
b) Compensation will not be paid for changes or cancellations caused by Force majeure – We may, at our sole option, where circumstances outside of our control affect the provision of Tour Experiences or any Product or Products (such as natural disasters and Acts of God, fire, flood and extreme weather events, terrorist events, war, strikes, port or airport closures, border restrictions, pandemics or public health emergencies, technical issues with transportation, alteration or cancellation of a scheduled Product or any part of a Product), cancel scheduled Tour Experiences at any time in which case we will at our sole discretion, offer a change of date or travel credit for the same Tour Experiences to be received at a future date, or offer alternative Tour Experiences or Products of comparable standard as may be appropriate in the circumstances.
c) Etna Freedom reserves the right to cancel your tour at any time before the date of departure, even after a confirmation notice has been sent. If your tour is cancelled Etna Freedom will refund in full the money you have already paid. No compensation will be payable.
d) If you fail to pay the balance of the tour price at least 30 days before departure, Etna Freedom will treat the booking as cancelled and levy the cancellation charges set out below.
e) Etna Freedom also has the right to refuse any person as a member of the tour, if in their opinion that person could endanger the health, safety and enjoyment of others on the tour. In any of the events mentioned above,Etna Freedom’s sole liability and the guest’s sole remedy will be limited to a refund of any monies paid, less the amount for services already utilised plus administrative fees.
f) Minimum numbers not reached: Our Tour Experiences have minimum numbers required in order for the departure to proceed. In the event that minimum numbers are not reached, we reserve our right to cancel the booking/s in which case we will offer a full refund or change of date per your preference.
Cancellation and Changes by You
The following cancellation policy applies where a guest cancels a booking:
COVID-19 Related Late Cancellation –All bookings made after 1st January 2022 must abide by our standard cancellation policy. No changes to our cancellation policy apply for covid-19 related cancellations.
Private Tours – Cancellations within 30 days of the tour departure date results in forfeiture of 100% of the booking value; Cancellations between 30 – 60 days results in forfeiture of 50% of booking value, and cancellations made over 60 days prior to tour departure date will result in full refund less 10% non-refundable deposit.
Public Tours – Cancellations within 2 days of the tour departure date results in forfeiture of 100% of the booking value; Cancellations between 2-7 days results in forfeiture of 50% of booking value, and cancellations made over 15 days prior to tour departure date will result in full refund less booking fees and bank fees.
Special rates and products – In the event that Tour Experiences include a Product that features a special rate policy or special deposit or cancellation policy that is more onerous than the payment and cancellation policy outlined above, that policy will be advised at the time of booking and will apply in respect of the relevant Product or Products.
Products not utilised – No refund is available in respect of Products not utilised, such as transportation, activities and accommodation.
Additional costs and insurance – We will not be able to cover additional costs you may incur if Tour Experiences are cancelled, changed or rescheduled. We strongly recommend all interstate or international Guests purchase travel insurance including cancellation cover to protect against such costs.
Notification – Notice of cancellation must be received in writing to info@etnafreedom.it.
Failure to make payment – We may treat a booking as cancelled and apply relevant cancellation fee if you fail to pay the balance payment at the due date.